Storage Finsbury Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Finsbury Park provides its services, including storage services and related removal, transport, packing, and handling services. By making a booking, using our website, or instructing us to carry out any work, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumer customers and, where relevant, to business customers, except where explicitly stated otherwise. If you are a business customer, you confirm that you have authority to bind the business on whose behalf you use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Storage Finsbury Park comprising these Terms and Conditions and any written confirmation of your booking.
Services means any storage, removal, transport, packing, loading, unloading, handling or associated services provided by Storage Finsbury Park.
Storage Facility means any premises or units used by Storage Finsbury Park for the storage of goods.
Goods means the items that you ask us to store, transport, pack or otherwise handle.
We, us, our means Storage Finsbury Park.
You, your means the person or entity requesting our services and any person acting with your authority.
2. Scope of Services
We provide storage and related removal and transport services within our designated service area. The exact nature and scope of the Services to be provided will be described in your booking confirmation or written quotation. We may also offer packing materials, packing assistance, and other ancillary services as agreed.
All Services are provided subject to availability, and we reserve the right to decline or amend any booking where necessary, for example due to access restrictions, health and safety concerns, or capacity limits at our Storage Facility.
3. Booking Process
You may request a quotation or provisional booking by telephone, online form or in writing. Any quotation given is an estimate based on the information you provide and is not binding until a booking is confirmed by us in writing.
To confirm a booking, we may require details including your full name, address, service address or collection and delivery addresses, details of the Goods, the required dates and times, and any access or parking restrictions. You must ensure all information provided is accurate and complete.
Your booking will be accepted when we send written confirmation, at which point an Agreement is formed on these Terms and Conditions. We may refuse a booking if we reasonably believe that we cannot provide the Services safely, lawfully or within our usual operational scope.
For removal and transport services, it is your responsibility to clearly describe the volume and nature of the Goods, including any unusually heavy, fragile or high-value items. If on attendance we find that the work is significantly different from that described, we may adjust the charges, alter the scope of work or, in extreme cases, decline to proceed.
4. Quotations and Pricing
Quotations are based on our current rates, the information you supply and assumptions regarding ease of access, parking availability, and the nature of the Goods. Unless stated otherwise, quotations do not include customs charges, duties, parking fees, congestion charges, tolls, or third-party charges.
We may revise a quotation or charge additional fees if:
There are changes to the Services requested after the quotation is issued.
Information you have provided is inaccurate or incomplete.
There are unexpected delays outside our reasonable control, such as waiting for keys or access.
Access is difficult or restricted, for example due to stairs, narrow doorways, or long carrying distances.
We encounter Goods that are hazardous, illegal, prohibited or otherwise unsuitable for storage or transport.
All prices are stated in pounds sterling and include or exclude VAT as specified. You are responsible for any applicable taxes and charges.
5. Payments and Deposits
We may require a deposit to secure your booking. The amount and due date of the deposit will be confirmed at the time of booking. Deposits are generally non-refundable except as provided in these Terms and Conditions or required by law.
Unless agreed otherwise in writing, all charges for removal and transport services are payable no later than the start of the work on the service date. Storage charges are payable in advance for each billing period. Ongoing storage may be billed weekly or monthly as set out in your Agreement.
Payment must be made by an accepted payment method as notified to you. If your payment is not received when due, we may suspend or refuse to provide Services, deny access to stored Goods, or terminate the Agreement.
For overdue payments, we may charge interest at the statutory rate from the due date until payment is received in full. You will also be responsible for any reasonable costs we incur in recovering overdue amounts, including debt collection and legal costs.
6. Cancellations and Changes
If you wish to cancel or change your booking, you must notify us as soon as possible. Cancellation and amendment terms may vary depending on the type of service and notice period.
For removal and transport services, if you cancel:
More than seven days before the agreed service date, you may be entitled to a refund of any deposit less reasonable administration costs.
Between seven days and 48 hours before the service date, we may retain some or all of the deposit or charge a cancellation fee, reflecting our loss of opportunity to book other work.
Less than 48 hours before the service date or on the day of service, we may charge up to 100 percent of the quoted price.
For storage services, if you cancel before move-in and before we have incurred any costs in preparing your storage space, we may refund part of any advance storage payment at our discretion. If we have already begun providing Services, you may be liable for pro rata charges up to the date of cancellation and any minimum term specified in your Agreement.
If we need to change or cancel a booking due to circumstances beyond our reasonable control, we will notify you as soon as practicable and offer a rescheduled date or, where appropriate, a refund of any sums paid for Services not yet provided. We will not be liable for any indirect or consequential loss arising from such changes.
7. Access and Your Responsibilities
You are responsible for ensuring suitable access at the collection and delivery addresses and at the Storage Facility if applicable. This includes arranging parking permits where required, clearing access routes, and notifying us of stairs, lifts, narrow corridors, or other restrictions.
You must be present or ensure a responsible adult is present at the collection and delivery points to direct the work and sign any relevant documents. If no one is present, we may, at our discretion, proceed using reasonable judgment or treat the booking as cancelled and charge the applicable fees.
You are responsible for properly packing and securing your Goods unless you have booked a packing service with us. Fragile, valuable or delicate items must be packed with appropriate protection and clearly labelled. We may decline to move or store items that are inadequately packed or present a risk to health, safety or other goods.
8. Goods Not Accepted and Customer Warranties
You must not submit for storage or transport any Goods that are illegal, hazardous, explosive, flammable, perishable, alive, or otherwise unsuitable for storage or removal under applicable regulations. This includes but is not limited to gas bottles, firearms, ammunition, illegal substances, cash, securities, jewellery of high value, and items requiring controlled environmental conditions.
You warrant that:
You are the owner of the Goods or have full authority from the owner to enter into this Agreement.
The Goods are free of illegal contents and do not pose a risk to property, people, or the environment.
All information you provide to us is complete and accurate.
If we discover prohibited or dangerous items among the Goods, we may take any action we consider appropriate, including removal, disposal or reporting to the relevant authorities. You will be responsible for any associated costs and losses.
9. Waste Regulations and Disposal
We operate in accordance with applicable UK waste regulations. We are not a general waste disposal service and do not remove or dispose of waste, rubbish or prohibited items unless expressly agreed as a separate, chargeable service and carried out in compliance with waste legislation.
You must not treat our vehicles, storage units or premises as a place to abandon waste. Any waste or prohibited items found among the Goods may be removed and disposed of at your expense. Disposal charges will reflect transport, handling, disposal fees, and any necessary special treatment or regulatory compliance.
Where we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they do not contain hazardous or restricted materials. You remain responsible for any breach of waste regulations arising from items you supply or misdescribe.
10. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. Our liability to you for loss of or damage to Goods is limited as set out in this clause, unless otherwise agreed in writing or required by law.
We are not liable for loss or damage arising from:
Inherent defects, natural deterioration or pre-existing damage in the Goods.
Poor or inadequate packing by you or a third party not instructed by us.
Normal wear and tear or minor cosmetic damage such as scuffs or scratches occurring despite reasonable care.
Acts or omissions by you or third parties, including your failure to secure, label or protect Goods.
Events outside our reasonable control, including severe weather, traffic disruption, accidents not caused by our negligence, or acts of authorities.
Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will, to the fullest extent permitted by law, be limited either to a specified amount per item or per consignment, or to a reasonable replacement or repair cost, whichever is lower. Specific limits may be set out in your quotation or Agreement.
We are not liable for any loss of profit, loss of business, loss of use, or any indirect or consequential loss, even if foreseeable. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
11. Insurance
We maintain insurance appropriate for a storage and removal operator in the UK, subject to the policy terms, conditions and exclusions. Our insurance does not replace your own responsibility to insure your Goods.
We strongly recommend that you arrange suitable insurance cover for your Goods during storage and transit, either through your own insurer or any optional insurance product we may make available. You are responsible for ensuring that any insurance is adequate for the value and nature of your Goods.
12. Right of Lien and Sale
If any sums are overdue under this Agreement, we have a contractual lien over the Goods. This means we may retain possession of the Goods and refuse to release them until all outstanding charges, interest and costs are paid in full.
If amounts remain unpaid after reasonable notice, we may, as a last resort and in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover the outstanding sums. We will account to you for any surplus after deduction of charges, interest and reasonable sale or disposal costs. If the proceeds are insufficient to cover the amounts owed, you remain liable for the balance.
13. Termination
For storage services, unless a fixed term is agreed, either party may terminate the Agreement by giving written notice in accordance with the notice period set out in your Agreement or our standard terms. You must pay all charges up to the end of the notice period and remove all Goods by the agreed date.
We may terminate the Agreement immediately if you commit a serious breach of these Terms and Conditions, if you fail to pay sums when due, if your conduct poses a risk to safety or property, or if we are required by law or by a competent authority to cease providing the Services.
On termination, you must arrange collection of your Goods and settle all outstanding charges. If you fail to do so, we may continue to charge storage fees and may exercise our rights under the lien and sale provisions.
14. Personal Data
We will collect and process personal data in order to provide the Services, administer your account and comply with legal obligations. This may include your name and contact details, addresses, billing information and service history.
We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal information and will only share it with third parties where necessary to provide the Services, where required by law, or where you have given consent.
15. Complaints and Disputes
If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible so that we can attempt to resolve the issue. For damage or loss claims, you must report the issue within a reasonable time from when you became aware of it and provide supporting evidence where possible.
We will investigate complaints in good faith and seek to reach a fair resolution. If a dispute cannot be resolved directly, either party may consider using alternative dispute resolution methods or pursue legal remedies as permitted by law.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be given in writing.
We may transfer our rights and obligations under this Agreement to another organisation. You may only transfer your rights or obligations with our prior written consent.
These Terms and Conditions, together with any written confirmation or quotation, constitute the entire Agreement between you and us in relation to the Services and supersede all previous agreements, understandings or arrangements.
